Review Hoover Platinum Cyclonic Canister Vacuum with Power Nozzle, Bagless, S3865 
Buy Cheap Hoover Platinum Cyclonic Canister Vacuum with Power Nozzle, Bagless, S3865 From Here Now!A new standard of clean. The Hoover Platinum Collection Bagless Cyclonic Canister features a multi-stage Cyclonic filtration system and patented Windtunnel technology. A detachable telescopic wand and a variety of on-board tools make it the only vacuum you'll need for floor-to-ceiling clean. Includes Hoover's best six year limited warranty. Patented Windtunnel Technology features three distinct air tunnels to lift and remove dirt from carpet, preventing dirt from scattering back onto your clean floor. Multi-stage cyclonic filtration means that the air going thru the filter is cleaner than the air that was pulled into the vacuum so that the filter will stay clean longer, and the vacuum will have no loss of suction when cleaning*.* Per IEC60312 4th ED. Filter made with HEPA media. HEPA media traps 99.97% of dirt, dust, and pollens down to 0.3 microns, for cleaner air than standard or allergen media**. **Per ASTM F2608. Power button, suction control and brush-roll on/off switch located conveniently in handle. Easy foot petal control adjusts nozzle to accommodate different carpet heights and floor types. Swivel neck design nozzle allows for easy steering and the automatic cord rewind retracts quickly and easily at the push of a button.
Readmore Technical Details
- 12 amp bagless canister vacuum cleaner with power nozzle and HEPA media filter
- WindTunnel technology; multi-stage cyclonic filtration system means no loss of suction
- On/off brush-roll switch; 4 adjustable-height levels; swivel casters; headlight; easy-empty dirt cup
- Telescopic wand and on-board tools for above-floor cleaning; auto cord rewind
- Measures approximately 25-3/5 by 14 by 17 inches; 6-year limited warranty
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"Disappointed....Not So Great Hoover!" 2010-10-11
By Andrew S (Columbia, MD)
I bought this vacuum as a replacement for a very old model that took bags. I have two big dogs that shed and I was tired of buying bags. When it arrived, I thought it had great features and was a nice design. The more I used it, the more cumbersome I thought it was. The large wheels do not roll well. I was thinking they needed lubrication but I could not find any place to lubricate them. Using this vacuum is like lugging a concrete block around. I should have sent it back, but I threw the box out! After 5 months, I was vacuuming carpet and the machine turned itself off. The power lights were still on and I was able to turn the brush back on but there was no suction. It appears that the motor that provides suction is dead. I looked for service centers and there is one in my area and it is a small mom and pop outfit. I was hoping to take it somewhere that would repair it in a couple of days. I was told it normally takes 2 to 3 weeks for a repair. What am I supposed to use till then? I vacuum every couple of days. I understand that things happen but it is just plain disappointing.
"So far so good" 2010-09-20
By Discerning Shopper
Had the vacuum just over a month. Just emptied the cannister today. We like it so far. Easy to move and pick-up (if necessary). Works well and has an excellent, stylish, futuristic look. Enjoying it so far!
We have bare-floors and carpeted rooms - works good on both (but I usually use the bare floor attatchment for the bare floor). On the carpet the motorized head makes cleaning easy.
"Great for 7 weeks, in for repair 4 weeks...MAKE THAT 5 WEEKS" 2010-09-16
By Willie & 3 cats
This was purchased because of the positive reviews & Consumer Report's recommendation.
I was amazed at the performance of this product. I wanted to get a higher priced vac & was glad I did...at first. It sucked up animal hair & stray cat litter with great efficiency on both carpet & wood floors.
It was also the quietest vac I've ever heard...in fact, on the 8th attempt to use it, there was no noise AT ALL!
After vacuuming a 2 bedroom house 7 times, it wouldn't start. The power got to the machine but pushing the start button did nothing.
Since I live in a rural town between 2 major cities to the north & south, I'd have to drive at least 45 miles to get this repaired. So I contacted "Hoover's Exclusive Platinum Collection (TM) Member Services Line" ....impressive,eh?...I hope the folks working there get paid by their title, because all they do (& can do) is punch in your ZIP & tell u the location of the service center.
They told me that the nearest service was 32 miles away in Tehachapi, CA. I replied, "That is almost 100 miles & a 2 hour drive away" Their response? "Well, that's what it says on our computer" So much for "Hoover's Exclusive Platinum Collection (TM) Member Services"... it's just a call-center sweat shop.
There is no repair available in Bakersfield or Santa Clarita. It took a drive of 75 miles & 1hr 45min to Los Angeles to get service.
The repair center told me that Hoover is just a name & no longer a manufacturer. They also stated Hoovers are poorly made. The hose needs replacing on my vac. I asked how a hose can go bad after a couple of hours of use..."Poor quality" was their answer. It takes "weeks" for them to get authorization to do a warranty repair & to get parts.
It is now 18 days after I dropped it off, & the part isn't expected until next week.!!??$?% If anyone is interested, I'll update this review as time goes on....and on....and on.
UPDATE It's now day 27 since I left the vac for repair. No part has been sent to the Authorized repair facility. Another employee of the center stated that Hoover doesn't return their phone calls & that they are almost impossible to deal with.
"Not the vacuum for hard floors" 2010-08-10
By Melissa (New Holland, SC)
I bought this vacuum because it had been rated well for hard floors and pet hair. What no one tells you is that for hard floors you have to take the motorized head off and put the very-common-no-moving-parts-head on. Well, geez, any vacuum can clean a hard floor once you do that but unfortunately, on this model, that head constantly falls off while in use. With the motorized head on, it will not pick up sand off a tile floor. With the no-moving parts head on, it still takes repeated passes over sand to pick it up. The no-moving parts head does work fine on pet hair on the tile floor, if it would stay on. This vacuum works fine on my rugs. The best thing about this vacuum was how easy it was to empty the canister and how easy it was to pull the canister around. The automatic cord winder is nice too. Otherwise this vacuum was inferior to my old Hoover upright in every way. I have returned the unit. Amazon was great about making that easy for me so I will do more research and order a different one from Amazon.
"Simply The BEST" 2010-07-30
By Corey N. McLain (Stony Point, NC USA)
It all started when I agreed to look at a Rainbow for a friend, and I saw how much dirt my old vacuum was missing. So I started looking for a replacement. I have an 18 month old and just knew that his runny noses had something to do with all that dirt that came from my carpet. Wanted to invest some money but not over $2,000 for the rainbow. Looked at several Dyson's, and did not feel that they were well built, felt cheap and way too much plastic. So I looked at consumer reports and this was at the top of the list. I could not find one in a store so I bought this unit without seeing it or trying it out. I could not be happier with this vacuum. Picks up so much more dirt than my upright ever did, and is perfect if you have a lot of hard floors. My childs runny noses are now few and far between. I can also tell there is a lot less dust in my home between vacuums. The warranty is 6 years, which is a full year longer than Dyson as well. Great purchase!!!!!
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